This guide covers everything you need to know about gem order management: how to receive, confirm and deliver — with practical, actionable information tailored for Indian MSMEs and small businesses.
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Frequently Asked Questions
1 How long do I have to accept a GeM order?
You must accept a GeM order within 24-48 hours of it being placed (the exact window varies by category and order type). If you do not accept within the stipulated time, the order may be cancelled and awarded to another seller, impacting your seller metrics. Enable GeM push notifications and email alerts to respond quickly.
2 What is CRAC and why is it important for payment?
CRAC (Consignee Receipt and Acceptance Certificate) is the digital acknowledgment by the government buyer confirming they have received and accepted your delivered goods or services. CRAC is the payment trigger — your invoice cannot be submitted or processed before CRAC is completed. If a buyer delays CRAC beyond 3 working days of delivery, you can escalate through GeM support.
3 Can I track my GeM payment status?
Yes, you can track payment status through your GeM seller dashboard under Orders → Payment Status. GeM also sends automated notifications at each stage. If payment is not received within 30 working days of invoice submission, you can raise a payment dispute through GeM portal and the system automatically charges the buyer interest on the delay.